Customer Services Representative

Reporting to the Clinic Manager, the Client Services Representative is the first point of contact for AHAS Home Veterinary Services clients as well as AHAS volunteers, professionals, and the general community.  This is a full-time, Monday – Friday daytime hours position.

This job generally requires the ability to do the following work:

  • Provide customer service such as greeting volunteers, clients, answering questions, and handling payments.
  • Register and requalify clients, including assessing AHAS eligibility according to qualifying criteria.
  • Answer phone calls, which will involve answering questions, directing callers to resources, screening, and scheduling appointments.
  • Send reminders to clients about their appointments.
  • Engage problem-solving skills to quickly and accurately assess and recognize emergency situations, difficult/unpleasant situations and/or individuals and take the appropriate action.
  • Maintain confidentiality of information and materials.
  • Handle incoming and outgoing mail and email.
  • Update online patient records. Complete paperwork to accompany appointments, surgery, and euthanasias.
  • Retrieve prescriptions.
  • Assist with pet supply purchases such as prescribed pet food and supplements.
  • Organize WDDC orders, donations, cremations, and sympathy cards.
  • Contact clients to pick up cremains, prescriptions and prescription food with assistance as necessary.
  • Daily cleaning tasks, cleaning the office and reception/waiting area, assist with laundry.
  • Work collaboratively with volunteers who assist with client eligibility assessments, appointment and surgery paperwork and other duties.
  • Assist veterinarians and veterinary technologists with cleaning of kennels, and any other needed support. 
  • Accompany veterinarians or veterinary technologists on home visits when necessary.

Qualifications

  • Veterinary Medical Receptionist certificate would be an asset
  • Minimum of 3 years’ experience in an animal or veterinary field (could be as a volunteer)

Apply

Please submit a cover letter and resume to varn@ualberta.ca